Purchasing
All items offered on our website are subject to availability. Please contact us via email if your preferred size or colour is not showing in stock and we will be able to advise when this item will be next available.
To purchase any of the items on our website, click the “Add to cart” button shown on each product page.
We accept payment via Paypal or credit card ( VISA or Mastercard). An email receipt will be sent to you after you place your order, please keep this as your proof of purchase.
Your order represents an offer to us to purchase a product, all sales are final. We accept this offer when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you. The contract will be filed. For safety reasons the data of your order is not accessible via internet. We keep this data in confidence according to our privacy policy and terms and conditions.
Delivery
All internet transactions are processed on business days only, from Monday to Friday, and shipped via Australia Post.
All orders are generally processed and shipped within 10-12 business days of receipt. Actual delivery time within Australia will vary depending on your location and the shipping method chosen. Please allow extra time for Australia post to deliver your parcel at busy times like Christmas and Easter.
In the rare case that items are not delivered or arrive damaged in transit we will investigate with Australia Post and the outcome will be determined via a case by case basis. At this stage Lilybel Design is only able to ship within Australia.
Returns and Exchanges
It is important to us that you are happy with your purchase. We are generally happy to accept an exchange or offer you an online credit note valid for 6 months in the following circumstances:
- The item is the incorrect size/ fit
- The item is faulty
- The wrong item/s has been shipped
- All exchange/credit claims must be made 7 days after receiving your order. Please complete a copy of the returns and exchange form in your order and send to us via email on our Contact Us page.
- All items must be in 100% new and original condition, unworn, unwashed, and with all tags still attached.
- Our Returns Policy is in addition to your rights under the Australian Consumer Law.
- In your delivery you will have received a Returns and Exchange Form. If you didn’t or need another copy please email us.
- We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped or the item is faulty.
- You will need to cover the cost of return postage the item back to us.
- Items marked as “clearance” or “final sale” can’t be returned or exchanged unless they are faulty.
- Once the item has been received back by us we will process the return or exchange on examination of the item. Replacement items to be provided in the event of an exchange will be shipped in the same time frame as new products.